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Privacy notice: our promise

We like straight talking. This is what we promise to do with the data you give us:

  We'll only use your data to fulfill your orders and improve your experience.
  We'll protect your data like it's our own.
  You decide what and if you hear from us.
  Your info won't just hang about. If we don't need it, we'll delete it.

Here's why we need it and how we use it.


Your personal information
When
We collect information from you when you register on the site, place an order, enter a contest or promotion, sign up for our newsletter or respond to a survey or communication such as e-mail.

What
We may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information when you place an order. You may, however, visit this site anonymously. We also collect information about gift recipients so that we can ship out the jewelry. The data of your gift recipients is not used for marketing purposes.  Gardens of the Sun uses "cookies" to enhance your experience and gather information about visitors and visits to the website. See the header "cookies" for more information about this.

How and why

We may use the information collected from you in the following ways: 

  Deliver your purchase to you - We can't ship your order without your name and address.
  Send you service notifications by email or sms, such as order updates - So you know the status of your order and when your
      package is coming.
  Send you information and promotional or marketing materials by email - To keep you up to date. We only send this with your
      explicit consent to join our newsletter called the Insider List. You can opt-out any time. No hard feelings.
  Take payment, and issue refunds – To quickly process your transaction. 
  Provide customer service and support – After all, you deserve the best service from us.
  Finding out what you, and other customers like - To personalize your website experience and to make sure we're giving you the
      best type of content and product suggestions or offers.
—  To administer a contest, promotion, survey or other website feature – We need a way to share whether you’re a winner.

Protecting your information
We want to keep your personal information safe. That’s why your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place an order or access your personal information, we use a secure server to process your data. This means all sensitive or credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted to only be accessed as stated above. 

Sharing your information
Your information may be shared for specific purposes with the following data processors: Shopify, Google Analytics, Stripe, Paypal, Gmail, Calendly, Klaviyo, Aftership, Back in stock, Free shipping bar by Hextom, Judge.me, Limespot, Privy and the postal services we use. You can find a detailed description of what data we share why in our Data processors PDF file.

Keeping your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or in the case of any contact you may have with our customer service team for as long as is necessary to provide support, for reporting and trend analysis.  

Cookies
We use cookies on our website. For instance, our service providers use cookies to remember and process the items in your shopping cart. They're also used to help us understand your preferences based on previous or current site activity, to provide you with improved services. We also use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract third-party service providers, such as Google Analytics to assist us in better understanding site visitors. These service providers are only permitted to use the information collected on our behalf to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of the services will not function properly. 

Third party providers and links
Our store is built using Shopify. In general, this third-party provider will only collect, use and disclose your information to the extent necessary to sell our products and services to you. You can see the details of the information collected and used by third party providers in the table above. However, all third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. We encourage you to read their privacy statements to understand how they use the information we are required to provide to them. 

We may also include third party links on the website. When you click on these links, they will direct you away from this website. These linked sites have separate and independent privacy policies, so we have no responsibility or liability for the content and privacy practices of other sites.

Opt-out, remove or modify information you have provided
No longer loving our emails? No biggie. Hit that unsubscribe button at the bottom of any email to one-click unsubscribe. If you place an order, need a password reset or create an account we'll still email you so you know where it's at. To delete all of your online account information from the database, sign into the "My Account" section of the website and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about individual sales transactions in order to service that transaction and for record keeping about past orders.

Changes to this notice
We may change this page from time to time, to reflect how we process your data. If we make significant changes, we'll notify you on this page or by some other means of contact such as email, so that you can review the changes before you continue to use Gardens of the Sun. This notice was last modified on 22 May 2018. You can find our previous privacy policy here

Online notice only
This online privacy notice applies only to information collected through the website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section to read more about the use, disclaimers, and limitations of liability governing the use of this website.

Your consent
By using this website, you consent to this privacy notice. When you provide Gardens of the Sun with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to Gardens of the Sun collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as subscribing to our newsletter, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

Questions and feedback
Do you have a specific question, comment, feedback or concern about privacy? 
Please send any and all feedback to info@gardensofthesun.net

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