Shipping and Returns
I ship via air mail with delivery confirmation anywhere in the world for a $5 flat rate. If your order exceeds $49 I will ship to you for free. Fast shipping upgrades (takes around 5 working days to destinations worldwide, excluding any time your package may spend at customs) are available and prices for this service depend on the weight of your package and your location. Please note that paying for expedited shipping does not mean that you will receive your goods the next day, as we are shipping halfway across the world!
All ready-stock items are shipped via Indonesia Post within 3 working days of your purchase, excluding Balinese holidays. Shipping to the US and Australia normally takes 2 to 5 weeks, and to Europe and Canada it takes 2 to 5 weeks. Around the holidays the shipping times may be a little longer.
Please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. I am unable to pre-calculate this fee for you as the cost is determined by each country’s customs. Gardens of the Sun is not responsible for items damaged or lost in transit. If you would like to be able to track the status and location of your package, I suggest purchasing an express shipping upgrade.
Your satisfaction is really important to me. If you need your order by a specific date please select the express shipping upgrade during checkout and email me at firstname.lastname@example.org and we will try to make it work.
All jewelry comes with complimentary gift wrapping.
I want happy customers that love my jewelry! If for any reason you are not satisfied with your purchase for whatever reason, please contact me and allow me the opportunity to work it out together.
I take your satisfaction seriously! If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please file a return, repair or exchange request here. I will replace your jewelry at no cost as timely as I can.
Returns of ready stock items
I accept returns of ready stock items within 30 days of purchase date or within 7 days of receipt of product (whichever is longer). You can file your return or exchange request here.
To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
For reasons of hygiene I do not accept returns of earrings.
Changes to your order
I work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, I cannot make any changes to your order once it has been processed. If you need to make any changes or cancel your order please contact me as soon as possible at email@example.com. I want your order to be perfect, so I will do my best to make your request happen.
Custom made items
Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable, but I do want you to be happy with your piece. If the item is damaged or I made a mistake, I will work with you to fix it. As each piece is handmade to order, outside of repairs and issuing a claim for defect, I do not accept returns. However, if you need resizing, or need further work to perfection your custom order, I would be happy to work with you. If your piece has been damaged or is defective please file a repair request within 7 days of receiving your order.
Cancellation of custom orders
There is a 24 hour time window for you to cancel your custom order at no cost. A bespoke piece is hand made especially for you, so once production starts it cannot be cancelled. For all custom orders there is an $100 non-refundable deposit. If you decide not to purchase your bespoke jewelry, you will not be charged the full price, but your deposit only.
Please include a note with your name and order number with the package when shipped back to us.