We want you to feel that the jewelry you own or give to someone special will last and be loved for years. That the jewelry will grow with you. We want you to know that if you do not feel that way, we're here to solve that and make you feel happy with your purchase.
Gardens of the Sun jewelry is warranted for 3 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it.
The 3 month warranty does not cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way.
We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up.
To claim a warrant, please email firstname.lastname@example.org with a description of what happened, a photo and your order number, so we can review it.
Is your jewelry not quite the right size or not quite what you expected? We accept returns on ready-stock items within 7 days of receiving your order. Please email email@example.com with your order number and why you’d like to return it.
To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry.
We’d love to say we’ve got a “no questions asked” return policy, but we don’t work that way. We strive to always be better. We’d like to hear why you return your jewelry so that we can continue to improve. If there’s anything you’re unhappy with, please let us know so we can fix this for other customers.