Answers

                                                             You have questions? We have answers.

Shippping

How much is shipping? 
We ship from Bali (Indonesia) to anywhere in the world at a US $5 flat rate. This comes with delivery confirmation. Tracking is not available for this option. If your order exceeds US $75, we will ship to you for free, unless you're in Canada (as we only offer premium shipping to Canada). Fast shipping upgrade prices depend on your location and the value of your order, and can be calculated upon check-out.

When can I expect my package to arrive? 
All ready-stock items are shipped via registered mail by Indonesia Post within 3 working days of your purchase, excluding Indonesian national and Balinese holidays. Shipping to the US, Australia and Europe normally takes 3 to 6 weeks, but occasionally it does take longer, especially around the holidays.  
- We only use premium shipping for Canada due to delays in the past. This takes a week.  
- Unless agreed otherwise, custom made jewelry is shipped in 6 to 8 weeks of your purchase. Shipping times are similar to ready-stock items. 
- If you'd like to be able to track your package and have certainty when it'll arrive, please select the Express Shipping Upgrade.

Do you offer fast shipping upgrades? 
For faster shipping, please select the Express Shipping upgrade. Express shipping takes 5 working days to destinations worldwide. This excludes any time the package may spend at customs or delays if no one is home to receive the package. Express shipping rates depend on the destination country and the value of your order, and can be calculated in your cart. 

What if I'm in a rush? 
Your satisfaction is really important to us. If you need your order by a specific date please select a premium shipping upgrade during check out and email us at  info@gardensofthesun.net  and we'll try our best to make it work.

I want to gift your jewelry. Can I ship directly to them? 
Of course! All jewelry comes with complimentary gift wrapping. Leave us a note in the box during check-out if you'd like to add a personalised message. 

How do I contact you? 
You can reach us at   info@gardensofthesun.net 

Returns and exchanges

Do you accept returns on ready stock items? 
We want happy customers that love our jewelry! You can read our   Love Guarantee here and more information about our   return policies here

What if I need something changed on my order? 
We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we can't make any changes to your order once it has been processed. If you need to make any changes or cancel your order please contact us as soon as possible at    info@gardensofthesun.net so we can see how we can help you.

What is your return policy on custom orders? 
Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable, but we do want you to be happy with your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. As each piece is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns. However, if you need resizing, or need further work to perfection your custom order, I'd be happy to work with you. If your piece has been damaged or is defective please   email us within 7 days of receiving your order.

Can I cancel my custom order? 
There is a 24 hour time window for you to cancel your custom order. A bespoke piece is hand made especially for you, so once production starts it cannot be cancelled. For all custom made items there's a $200 non-refundable deposit. If you decide not to purchase your bespoke jewelry, you'll be charged your deposit only.

What if my ring doesn't fit? 
If you find your ring doesn't fit, you can return it for a full refund or exchange it for a different size. Not all rings can be resized due to the type of setting. In that case you may want to return the ring and exchange it for another one. Questions? Contact us at    info@gardensofthesun.net  so we can discuss specifics.

My jewelry broke :( Now what? 
What a bummer! If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please   contact us within 7 days of receipt. We'll replace your jewelry at no cost as timely as I can. If it broke due to a fault on your side, we're still happy to help. You can always send it back to us for repairs. You'll be charged for any materials, labour and shipping incurred.

I lost my earring. Can you replace a single earring? 
That depends. If we have the right diamond or gemstones in stock you may purchase a single. Our pieces are made by hand and often with uncut gemstones and, as a result, each piece will vary slightly in size, shape and color. In some cases, we'll ask you to send the mate to us, so we can better match it for you. The cost for one earring is typically half of the cost for the pair. 

Payments

How much is the sales tax? 
Sales tax is included in the retail price.

What payment methods do you accept? 
We currently accept payments via Credit Card and Paypal. 

Do I need an account to make a purchase? 
You don't need an account to make a purchase. You have the option to check out as a guest.

Do you ever run discounts? 
Occasionally we do have some special deals. Like Gardens of the Sun on   Facebook , and follow us on   Instagram and  Twitter . The best deals are sent to our Insider List. You can join us at the bottom of this page! We also offer free standard shipping worldwide (excl. Canada) on orders over $75, no coupon code necessary. 

Gifts and surprises 

Can you send my purchase directly to a gift recipient? 
Absolutely! Enter your address in the billing section and the gift recipient's address in the shipping section. If you'd like to include a message with your gift, please leave us a message at checkout. Feel free to send us an email to personally ensure this message comes through. In order to save paper, receipts are never included with your package. All jewelry comes gift wrapped in our signature jewelry boxes.

I want to gift your jewelry, but don't know the recipients ring size. What do I do? 
If you're buying a ring as a gift, you can find some tips   here. Choosing the correct ring size is your own responsibility, as people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

Do you offer gift wrapping? 
Yes, all jewelry comes with complimentary gift wrapping in our   signature jewelry boxes. We find that jewelry boxes just protect the jewelry better when it travels half way across the world, plus unpacking your jewelry is an experience we want you to enjoy. To save on packaging material we combine gift wrapping for items purchased together. Should you need separate gift wrapping, please let us know in a note when placing your order. 

Do you offer gift certificates? 
Yes totally! You can find them   here.  

About

Who runs Gardens of the Sun?  
Gardens of the Sun is owned and run by Meri Geraldine. Born and raised in the Netherlands, and living in Indonesia for almost a decade. She's married to a very handsome man, and has a five year old daughter and another one on the way. She loves surfing on her SUP board - with custom gemstone artwork on it of course. Her favorite poses are the baby grasshopper and superman (aerial yoga). She loves riding a Vespa on sunny days.

Where does the name of the shop come from? 
The name of the shop, Gardens of the Sun, comes from an old journal about Borneo island written by an explorer from the 19th century. He describes the exotic jungles of the tropical islands of Borneo and Sulawesi. His description of the home of the Dayaks, rare birds and curious animals opened up a whole new world, inspiring many others.

Where are you located? 
The design studio is located in Bali, Indonesia (yes, that's as amazing as it sounds). The actual magic happens in Yogyakarta, Indonesia. You can find more details about stockists   here.

Do you have a real shop I can visit when I'm in Bali? 
At the moment we only have an online shop. Our studio isn't open to the public.

Where is your jewelry made? 
Our jewelry is handmade in Indonesia.

Is all your jewelry really handmade? 
Sure is! All jewelry is created by an experienced silversmith or master goldsmith. Even the packaging is handmade. The personal touch is one of the best things about Gardens of the Sun.

Do you have any customer testimonials? 
Yes, you can read a selection of reviews   here


Collaborations 

Do you collaborate? 
We love collaborations! Please drop us an email at   info@gardensofthesun.net and share your ideas. We can't wait to hear them!

What's your privacy policy? 
Your information will always be kept confidential. Your information will never be sold to a third party. You can find more information   here.

Will you give me a shoutout on your Instagram? 
We love sharing new finds. If your product fits the Gardens of the Sun aesthetic and values, we would more than love to give you a shout out. Please send us an email at   info@gardensofthesun.net and introduce yourself!


The loose bits and pieces 

I don’t know my ring size. What do I do? 
You've come to the right place! You'll receive a FREE printable ring sizer when you sign up for our newsletter at the bottom right of this page. Follow the directions and order the closest fit. However, if you have the opportunity we highly suggest getting sized by a professional jeweler. We find that people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. If you're buying a ring as a gift, you can find some tips   here.

Do you restock sold out items? 
Depends. We have some pieces that we make more of when stock runs low. Why not   drop us an email with the piece you want, and we'll see if we can make you another one!

I own a boutique or shop. How do I get your jewels in my store? 
Contact us directly at info@gardensofthesun.net to discuss wholesale. Thank you for your interest!

Do you have high-res images? Do you have a press kit? 
Yes! Come hang out in the Gardens of the Sun Press Lounge - just email us at   info@gardensofthesun.net

Are the pictures to scale? 
Our photos aren't necessarily to scale. We use a macro lens to capture details that are hard to see with the naked eye. The descriptions usually include dimensions for each piece and is typically shown on a model to better show the scale of each piece. If you have any other questions regarding the size of a particular piece, please contact us at  info@gardensofthesun.net  and we'll be more than happy to answer your questions.